How do I turn off Armor/Bitdefender on my Orbi Router

Hello jjvoliver, 

May you try reinstalling the app and try disabling Armor again.

Thanks,

Christian 

Hi jjvoliver, 

Thanks for getting back. I'd like for our support team to reach out for further assistance. Please send me a private message with your contact info. 

Thank you,

Christian 

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Christian_R wrote:

Hi jjvoliver, 

 

Thanks for getting back. I'd like for our support team to reach out for further assistance. Please send me a private message with your contact info. 

 

Thank you,

Christian 

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Thanks a lot for escallating man. It led to nothing other than 30 minutes without WiFi in my house, but I do appreciate that you took the trouble to attempt to resolve my issue.

OK, quick update:

I decided to call Bitdefender again with the same case number, and they asked me to get the router ID number that shows in my armor.netgear.com page, and after they took the number they said they would pass it on to the techs to manually remove my router from the account.

Here's hoping this resolves the issue.

On a side note, I've been using Bitdefender for over 8 years now, and not a single complain from me, except for Armor (which seems more and more like a Netgear issue more than a Bitdefender one), and the fact that their SPAM protection interface is not really firendly, but works like a charm.

I'll update this again once they have removed my router from the armor account (who would have thought that Bitdefender can do this for a Netgear device, but Netgear doesn't seem to be able/willing to).

Well, this is the end of this issue for me.

Bitdefender came through with their offer to help.

Last nnight I started noticing my devices had stopped having jaggy connections, and every device in my home was working perfectly.

I checked in the web based UI of my Orbi, and sure enough, Armor was disabled, and I didn't have to do it myself:

Then I woke up to this email from Bitdefender:

So, Bitdefender made it happen, where Netgear couldn't/wouldn't disable a piece of software in a device manufactured and programed by them.

I'm out of the boonies now, and I hope this information helps the rest of you guys still living this nightmare.