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Forum Discussion
How do I turn off Armor/Bitdefender on my Orbi Router
I foolishly accepted trying Netgear's Armor by BitDefender on my Orbi Router mesh and it is now blocking long-used very safe sites that I urgently need for my work, yet there is not obvious way to ei...
I think I got it!
I reset the router and satellites. I uninstalled the Orbi Android app.
During setup, I used a different email address. This resulted in the inability to register the modem, because the "serial number was used on another account", but it's not like I'm losing anything at this point.
This new account allowed me to ignore Armor.
The last time I reset everything, I used the original email address on setup and that automatically left Armor installed / turned on, whatever.
It's been almost a week. So far, so good.
I reset the router and satellites. I uninstalled the Orbi Android app.
During setup, I used a different email address. This resulted in the inability to register the modem, because the "serial number was used on another account", but it's not like I'm losing anything at this point.
This new account allowed me to ignore Armor.
The last time I reset everything, I used the original email address on setup and that automatically left Armor installed / turned on, whatever.
It's been almost a week. So far, so good.
I'm having the same prbolem. I accidentally activeate netarmor and I am unable to deactivate it. Any update on how to get rid of this malware??
finally got rid of the malware....
hard reset and then setup the orbi using the laptop and going to orbilogin.net
haven't linked it to my account or with my phone for fear that it would re enable.
Netgear please get rid of this crap
dk10438 wrote:finally got rid of the malware....
hard reset and then setup the orbi using the laptop and going to orbilogin.net
haven't linked it to my account or with my phone for fear that it would re enable.
Netgear please get rid of this crap
Yeah, apparently the only way to disable it is by hard reset and not readding your account.
I received this from Netgear:
Update from NETGEARHi Jose,
1. Login to orbilogin.net
2. Back up the settings (Go to Advanced>Administration>Back up Settings> Back up)
3. Uninstall and re-install the Orbi App
4. Factory reset the orbi router (https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings)
5. Once router is boot up, Login to the web interface and restore the settings
6. After settings are restored, Login to the Orbi App and disable the Armor/Security.
Regards,
Angel
NETGEAR SupportAnd as soon as I readded my account Armor was instantly re-enabled. Tried again to disable it as they said, and again got the "Time Out" error.There seems to be no way to resolve it until Netgear's tech team decides it's bad enough that it needs to be fixed.
