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Forum Discussion

CWeiling's avatar
CWeiling
Aspirant
Jul 05, 2020

How to disable Armor Security

I have ORBI 20 and I accidentally started Armor trial but I did not renew.  Now I am having issues accessing websites as I am getting the 404-error message.  I looked online and it seemed there are s...
CWeiling's avatar
CWeiling
Aspirant
Jul 05, 2020
Thanks! I will try factory reset. I can’t disable it via app nor web. Thank you for the suggestion.
ErnestTheGreat's avatar
ErnestTheGreat
NETGEAR Employee Retired
Jul 06, 2020

Hi CWeiling,

 

If your Armor Trial has expired it will be automatically disabled. I am not sure that the Armor is the cause of your issue since it would have already been disabled. There is a possibility that 404 errors could be related to DNS problem or possible another issue if you want to get a piece of mind that Armor is truly disabled I would factory reset the unit. Also make sure you are using the latest RBR20 FW.

 

Also keep in mind that on RBR20 when Armor is enabled the Armor module gets loaded onto the unit so it takes up space and memory which could be contributing to the odd behavior also. As stated before factory reset should take care of it.

  • CWeiling's avatar
    CWeiling
    Aspirant
    Jul 06, 2020

    Thank you, i will try factory reset!