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Tom4278's avatar
Tom4278
Aspirant
May 26, 2020

How to disable Netgear Armor on RBR10?

I've only had this Orbi RBR10 for about 2 weeks that included 3 satellites + 1 additional satellite that I ordered separately. The system performed perfectly, at first, then love turned into complete HATE‼️ Like so many others have reported, Netgear Armor is blocking about 99% of the sites I regularly visit. These are news sites, Home Depot, Lowe's, nothing off color. I research new products/equipment, now they're ALL blocked‼️
I have resorted to my previous WiFi until this issue can be resolved. Otherwise, it will ALL be returned to the seller, Netgear. 
How did Netgear allow this DISASTER to happen?

I would appreciate any advice, suggestions, from the Netgear Community.

Many thanks.

6 Replies

  • ChristineT's avatar
    ChristineT
    NETGEAR Employee Retired
    May 26, 2020

    Good day Tom4278 ,

     

    I'm so sorry to hear about your poor experience with NETGEAR Armor! We'd love to investigate this issue further. Can you please send me a private message with some of the links that are being blocked even though they are safe? Our engineering team can investigate why they are getting flagged in error and take the appropriate action to correct this issue.

     

    In the meantime, please check out this article that may help you manually unblock these sites:  

    https://kb.netgear.com/000061032/NETGEAR-Armor-is-blocking-URLs-that-I-want-to-access-what-do-I-do.

     

    I look forward to your private message!

     

    Kind Regards,

    Christine 

    • Tom4278's avatar
      Tom4278
      Aspirant
      May 26, 2020

      ChristineT,

      Thanks for the prompt response. As an example, I get emails from lots of companies, daily. Just as an example, the Home Depot email, all picture areas are blank (not normal) with only a link in each area to tap on. Taping on anything gives an immediate 404 error! Taping on ANYTHING, either in an email or in an article, causes a 404 error, unfortunately. 
      Connected to Orbi are multiple iPads and iPhones.
      As a result, manually unblocking every link, is simply not possible. Netgear Armor is not ready for rollout! This product should have been written to allow the user to select the level of security needed, say from no security, a 1 to maximum security of 10. 
      What I need now, are detailed instructions on how to permanently disable Netgear Armor with Bitfinder so that I can use Orbi WiFi. Otherwise, I'll have to return the product to Netgear, for a full refund. I had also purchased the additional 2 year warranty which would need to be refunded as well.

      Thanks for your help in this matter.