Forum Discussion

Aspirant

Sep 05, 2023

How to unblock a app on RAXE500

Hello, I have a android streaming device that I use currently and have been for quite some time. I downloaded a app, that I know is trustworthy because many of my friends have been using it for quite...

Rvadnerker

Aspirant

Sep 05, 2023

Hi,
Thank you for your reply, I do not believe I used the password recovery and I just may have to reset my router, which is not my first choice to do.

I am adding the security threat block from the app yesterday, it is the router blocking access. Thank you and any help is always appreciated.

Rvadnerker

michaelkenward

Guru - Experienced User

Sep 05, 2023

Rvadnerker wrote:

I am adding the security threat block from the app yesterday, it is the router blocking access. Thank you and any help is always appreciated.

Your first message said nothing about using Armor. That is different from the router.

Armor sits between the router and the Internet.

Thank you for your reply, I do not believe I used the password recovery and I just may have to reset my router, which is not my first choice to do.

Did you change the password for admin? If not, you may be able to get in.

Rvadnerker
Aspirant
Sep 05, 2023
My apologies, I wasn’t sure about Armor. So is there a way to let Armor not block thru my phone? I did not change the password for admin, I’m at work right now. Not sure if it’s good/safe to try on my phone.

Rvadnerker
- Rvadnerker
  Aspirant
  Sep 05, 2023
  Here is a screenshot I just took from my phone, Armor did not find any threats. Either Armor is not working properly or something is wrong with the app.
  
  Rvadnerker
  - michaelkenward
    Guru - Experienced User
    Sep 05, 2023
    Rvadnerker wrote:
    Either Armor is not working properly or something is wrong with the app.
    
    Looks like a good diagnosis to me.
    
    You might like to try it on the Armor bit of this community.
    
    NETGEAR Armor - NETGEAR Communities