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Forum Discussion
mrcovalt
Apr 05, 2024Tutor
I have connection, but can't access certain services from multiple devices
My firmware is: V1.0.7.62_1 This is with my AXE7800 WiFi Router (RAXE300). I have a strange problem. I have internet access, my speeds are great. I can browse the web, send files, download files,...
- Apr 17, 2024
Something I suggest, Have the ISP take a look at the ISP signal and services up to there modem. Make sure that is all in good working order. Have them check for any events logs for ciritials, warnings or errors seen in the modems logs. Power levels should be with in the Mfr power specs. Check with Hitron about these items.
I'd factory reset the RAXE router and set up from scratch using a wired PC and web browser.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-routerhttps://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.After you complete the setup routine, do not enable any Armor Or SPC or Traffic Meter for now.
You might set a custom DNS to CloudFare or Quad9 as well under Advanced Tab/Setup/Internet.
Check the router for IPv6 and disable this here for now if its enabled. Should be under Advanced Tab/Advanced Settings/IPv6.
mrcovalt
Apr 06, 2024Tutor
I'm in Los Angeles, CA, and my ISP is Spectrum
mrcovalt
Apr 07, 2024Tutor
Maybe we should forget the IPv6 setup.
Looking more online, it seems pretty involved and unnecessary.
I've been working with IPv4 for years without issue.
However, I still cannot connect to many services and it's really stumping me. I cannot figure this out.
I've restarted my modem and routers so many times.
To recap, my ISP is Spectrum. My modem is plugged into my RAXE300.
I've switched my DNS to 1.1.1.1 and 1.0.0.1
I cannot download apps on my PC with Microsoft Store.
I cannot connect to Call Of Duty on my Xbox or PC or PS5.
I can however, connect to Fortnite.
With speedtests, I'm showing extremely fast download and upload speeds.
Why are certain sites/services just unavaible?
Another test on my Xbox, when I do "Test network speeds and statistics" it shows that download and upload speeds are unavailable (it's obviously unable to connect to that server).
What is going on??