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stevefxp's avatar
stevefxp
Apprentice
Apr 21, 2019

Install Bitdefender Failure

Hello all,   I have actived Netgear Armor on my Orbi and now am trying to extend protection to a user outside of my Orbi. I am able to get the software installed but when I try to activate it wit...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 23, 2019

Hi stevefxp,

 

Welcome to the community!

 

Is that device using iOS or Android? Please provide a screenshot of the error since that will help us. You can also try re-installing the app. Can you also continue to add other devices within your network?

 

Looking forward to your response.

 

Dexter

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 26, 2019

    Hi stevefxp,

     

    Were you able to get this sorted out?

     

    Dexter

    • stevefxp's avatar
      stevefxp
      Apprentice
      Apr 30, 2019

      Yes sir...had to wait a couple of hours and then it was able to login successfully.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Apr 30, 2019

        Thanks for the update stevefxp. Glad to know you got it sorted out. :D

         

        Dexter