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Forum Discussion
thisguy
Apr 13, 2019Tutor
Is there Documentation for Bitdefender Netgear Armor?
My firmware is updated to the new version that has the Netgear Armor added as a feature to my Orbi router. I activated that last night. I also installed Bitdefender on my two laptops.
I'm not a...
thisguy
Apr 16, 2019Tutor
UPDATE
Email/support reply from Bitdefender:
Thank you for contacting us in regards to this matter.
We truly apologize for the delay in our answer and for the discomfort it has created you.
We truly apologize for the delay in our answer and for the discomfort it has created you.
I have looked into the case and it seems that the situation is caused by an issue which has already been acknowledged by our development team. We are currently working on a fix which will be done by means of automatic update and won't require any additional action on your end.
Thank you once again for contacting us and have a nice day ahead!
Best regards,
Bitdefender Support Team
- DexterJBApr 17, 2019NETGEAR Moderator
Hi thisguy,
Welcome to the community!
Thank you for this since this may be helpful to other users who may experience the same. Please keep us posted if there is any progress/changes.
Dexter
- thisguyApr 28, 2019Tutor
Bitdefender sent me an email the other day. I'm including it below. There was an update and I'm not sure if that solved the problem I was experiencing. It does appear to be working now, however, I'm still not completely satisfied with how the service works.
Bitdefender email:
Thank you for getting back to us and for your patience.We are aware that our product can have a lot of improvements as it's a new type of worldwide security and the only way in doing this is by receiving feedback from our customers and we wish to thank you for that.Our development team is working round-the-clock to bring new updates and features to improve customer experience and protection. I would like to thank you for taking the time to share your thoughts. It means a great deal to us because it helps us improve our products and services.
All the best!Kind regards,Bitdefender Customer Experience Specialist- DexterJBApr 30, 2019NETGEAR Moderator
Hi thisguy, please let us know what we (NETGEAR) can improve on and also let Bitdefender know, if you are still in correspondence with them, on features that aren't working for you for them to address it on their end.
Dexter