NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Hughixman
Jun 17, 2021Tutor
Losing internet on iPhones with Armor App installed
Hello, I recently purchased the 1 year subscription for Netgear Armor and almost daily whether we are connected to Wifi in our home or Away on LTE we both loose all internet access on our iPhones ...
Christian_R
Jun 23, 2021NETGEAR Employee Retired
Hello Hughixman,
May you check to see if your router is due for a firmware update. Also, have you had a moment to get in contact with our support team?
https://www.netgear.com/support/contact.aspx
Christian
- HughixmanJun 25, 2021Tutor
Hi Christian,
My Router is up to date on Firmware. The issue happens on our iPhones when we are away from home using LTE. I will reach out to support since removing the Armor App from our iPhones fixed the issue but would like to see if there is a solution vs canceling subscription for Bitdefender/Armor.
Thank You