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Forum Discussion

rohese's avatar
rohese
Aspirant
Sep 01, 2019

Mac OS AND GENIE

I am running MacOS Mojave 10.14.6 and the latest version of Netgear Genie which keeps crashing.  I have tried a re-install to no avail any suggestions?
DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 03, 2019

Hi rohese, welcome to the community! Are you getting an error message during the process? If so, please provide a screenshot of the error. Also, please make sure you provide the necessary permissions to the app during the installation process.

 

Dexter

  • rohese's avatar
    rohese
    Aspirant
    Sep 06, 2019

    Screenshot should be attached.

     

    Many thanks

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 09, 2019

      Hi, thanks for providing the additional info. This has been reported to the engineering team and is being worked on.

       

      Dexter

      • rohese's avatar
        rohese
        Aspirant
        Sep 24, 2019

        Hi Dexter,  has anyone founda cure for this yet, it is happening daily?

         

        many thanks

         

        John