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Forum Discussion
Moderator - please help with escalation of a ticket regarding new Armour subscription and Orbi
I have a problem with my new armour subscription on my orbi router. RBR50, latest firmware. I have bought a new armor subscription, when in the Orbi app I can see the new subscription active und...
I've sent Kevin my details via PM.
Update from my side I called netgear support again as I'd still not received a call back from the customer support team following the 2 previous previous attempts by the Netgear support to escalate the call (as the support agents team were not able to fix).
The support agent reviewed my ticket and advised there was a problem with last attempt of escalation and so the support ticket was not passed to the customer support team who are apparently the only ones who can fix.
So now on to the third attempt by the netgear to support to pass on my ticket to customer support team before anyone can investigate. This time the agent kept me on phone on hold while he talked to the customer support team, then came back that someone from will call me back.
I have had a similar problem with "Support". They say they will call back and never do. I have called 5 times, chatted 3 times, and emailed a countless other times and still no resolution to a simple request: Please help me activate the ProSupport Home Activation Key I purchased from the Netgear store on Amazon. I have tried to activate the support on the product page of myNetgear-dot-com and one of the techs actually tried to also, but so far the responses from "Support" have been off-base, confusing, and mostly demonstrate a clear mis understanding of the issue. For example: "You purchased the router and support from Amazon, they will do the tech support." and "we don't sell a ProSupport key number" and other nonsense.
