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Forum Discussion
trvlncwl
Feb 25, 2022Tutor
MR60 no longer runs scans
Armor shows last scan done 12-01-2022. Attempts to scan manually all fail.
- Feb 27, 2022
glad it worked!
If you mark it solved,it might help others as well as keeping others from trying to still fix it :)
trvlncwl
Feb 26, 2022Tutor
Firmware version is 1.1.6.122. I have tried reboot a few times and have not tried factory reset.
plemans
Feb 26, 2022Guru - Experienced User
I would try the factory reset. Looks like that firmware was released at the start of december. that'd coincide with your last scan. Sometimes firmware updates cause enough changes a factory reset helps.
- trvlncwlFeb 26, 2022Tutor
Thanks, I'll give that a try.
- plemansFeb 27, 2022Guru - Experienced User
Hope it works for you!
- plemansFeb 27, 2022Guru - Experienced User
If it doesn't, you can contact support for subscription services.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service