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Forum Discussion
Frank038
Apr 20, 2019Initiate
Netgear Armor access lost after latest firmware update.
I can no long access Armor after the latest firmware update. I paid for the 1 year after the 90 freebie trial. I was always able to get in before the update. Any help would be appreciated.
Than...
DexterJB
Apr 23, 2019NETGEAR Moderator
Hi all,
If you've just recently updated the firmware, we recommend resetting the router to factory settings as described here. Please let us know if the issue will persist.
Dexter
- Frank038Apr 23, 2019Initiate
I resetted to factory settings and nothing changed.
- gdborchApr 26, 2019Guide
Factory reset doesnt work for me either.
it has now caused me to give up armor completely and find another solution. its not really acceptable for a security solution to fail on a firmware upgrade and have Netgear not take any action or show any concern about it. The whole netgear/armor experience has been very dissapointing. Bitdefender is good and working well for me and their support is excellent. The router part of netgear is fine and works well but the armor approach lacks many features of the bitdefender box2 offering and has very poor support except where bitdefender themselves are trying to help out. the armor subscription payment has been a waste of money for me. Now using the bitdefender box2 and bidefender central which is much, much better. Yes, some features of the netgear router are not available in AP mode but they are either features that i dont need or can be achieved in another way. interestingly one of the vulnerabilities in my network that bitdefender identifies is the R7000P router itself (insecure authentication procedure). Armor is a great idea from Netgear but it, and security in general, needs to be taken much more seriously by them if it is to be a good solution.
- fatfreddyscatApr 26, 2019Tutor
"Its not really acceptable for a security solution to fail on a firmware upgrade and have Netgear not take any action or show any concern about it"
My Armour subcription failed on the firmware upgrade. I agree it is unacceptable.