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Forum Discussion

Frank038's avatar
Frank038
Initiate
Apr 20, 2019

Netgear Armor access lost after latest firmware update.

I can no long access Armor after the latest firmware update. I paid for the 1 year after the 90 freebie trial. I was always able to get in before the update. Any help would be appreciated.   Than...
Neil53's avatar
Neil53
Star
May 06, 2019

When you do a reinstall you have to make sure that you use the email address that you signed up with if you use a different email address it will not activate the armor account 

fatfreddyscat's avatar
fatfreddyscat
Tutor
May 07, 2019

I don't think it's really very helpful to keep repeating the obvious here. I for one certainly used the same account and others here did too. There is clearly an issue that goes beyond just user input.

  • johnmctech's avatar
    johnmctech
    Guide
    May 07, 2019
    I used the same email when I set it up originally and it didn't work until I did a factory default. It's a pain and obviously Netgear have overlooked the Armor feature or they don't care. I bought this product for the Armor and Disney Circle functions
    • jaycar's avatar
      jaycar
      Aspirant
      May 11, 2019

      I have had the same issue

       

      I upgraded my R7000P to V1.3.1.64_10.1.36 today. And my Armor subscription that I have paid for was unable to be reactivated after the upgrade

       

      A factory reset allowed me to reactivate, but this means I had to spend 30-45 minutes returning my router back to my required state

       

      Please can netgear own this issue and fix.

       

      Thanks

      • Orbi-Roc's avatar
        Orbi-Roc
        Luminary
        May 11, 2019

        Hi jaycar . Yeah, that's a pain. One way to avoid this with the next update, go to the web portal and sign-on; on the Advanced Tab, click on [Administration] and then

        [Backup Settings].

         

        Then click on Backup and you'll find a file called NETGEAR_Orbi.cfg file which you can use to restore your settings once the firmware is updated.