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Forum Discussion
Netgear Armor access lost after latest firmware update.
I can no long access Armor after the latest firmware update. I paid for the 1 year after the 90 freebie trial. I was always able to get in before the update. Any help would be appreciated.
Than...
Hi ODT . How did things pan out in the end? Was a factory reset the only way to get Armor back?
A factory reset was required. I just did it today. I was hoping I was one of the people putting in the wrong email address and/or password but that did not turn out to be the case. After resetting the router, I was able to log right in and get Armor going again.
Someone else already mentioned this, but the best way to do these firmware updates is to:
1) Back up your current configuration
2) Plug into the router with an ethernet cable; don't try to do the updates over wifi
3) Download and execute the firmware update; if it breaks things, roll back and do it on a day when it won't cause you anger and a hundred questions from your family why they can't watch Netflix until Daddy has a drink and stops yelling at the kitties
Having a good backup of your config is going to save a lot of time in general, particularly if doing a reset puts you to work for an hour. Most people aren't going to have a lot to do after a reset, but for others, it creates a bit of work. If you're one of those people, backing up your configuration is probably something you're doing anyway, or know you should be doing.