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Forum Discussion

michalmsz's avatar
michalmsz
Follower
Aug 15, 2019

NETGEAR Armor activating problem.

Hi,   I am traing to sign in to the Neatgear Armor but I this massage poping up:   The NETGEAR Armor security activation process failed due to some reason. Please contact Technical Support for m...
Chris1978's avatar
Chris1978
Aspirant
Jan 16, 2020

Hello

I too am having this issue.  Is there somewhere where a solution has been posted?  I tried authorizing through the andriod app, and it failed to authorize.  The security link on the orbi router's status page doesn't work.  I tried installing it on my computer to see if that would somehow authorize it on the modem, didn't work.  It actually said that my free trial had ended (I never started it).  The android app and modem firmware are both up to date, and I have restarted the modem.  Are there additional instructions to authorize and install this?

 

Thanks

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 17, 2020

Hi Chris1978, for a more immediate resolution, we recommend reaching out to the Bitdefender support team to have the issue sorted out. If you haven't yet, you can reach them on their support channels via the link below.

 

https://www.bitdefender.com/consumer/support/

 

Dexter

  • rosskinkead's avatar
    rosskinkead
    Aspirant
    Aug 08, 2020
    I’m having issues activating Armor through the app. I’m getting the error of an “incorrect address” and “failed to calculate taxes.” I have also tried PayPal to no avail.