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Forum Discussion

michalmsz's avatar
michalmsz
Follower
Aug 15, 2019

NETGEAR Armor activating problem.

Hi,   I am traing to sign in to the Neatgear Armor but I this massage poping up:   The NETGEAR Armor security activation process failed due to some reason. Please contact Technical Support for m...
jkarimkhani's avatar
jkarimkhani
Aspirant
May 08, 2020

I am experiencing the same error when attempting to active the Armor on my new Orbi. When attempting to activatre in the iPhone app it popsup an error which says: "Error Failed to Subscribe". I tried this with Remote Management off, again when on, and after turning it off again. I also attempted to go throught the initial setup in the steps again, but received the same error. After trying toggling off Remote Management, again when on, and after turning it off agai I got thr following: "Error Activity started in last session is in progress". Tried the toggle again and and received "Error Could not reach server. Try again later" What is the solution to the problem?

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 12, 2020

    Hi jkarimkhani,

     

    May you provide me the following info in a private message for further assistance. 

     

    Orbi app version:

    Orbi model:

    Orbi firmware version:

    Email address:

     

    Thanks,

    Christian