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Forum Discussion
NETGEAR Armor activating problem.
Hi, I am traing to sign in to the Neatgear Armor but I this massage poping up: The NETGEAR Armor security activation process failed due to some reason. Please contact Technical Support for m...
The following was my situation ...
A. My system existed before Armor came out.
B. Had Circle in place already.
and what worked for me...
1. I reset my router - paperclip in opening - press internal button until light flashes
2. log in as administrator with original admin password - password
3. system then automatically installed Armor security
4. had to setup Circle all over again.
5. had to redo all my settings for the router
My 2 cents....
A royal pain for existing user setups wanting to use the newer functionality of Armor.
Not sure why Netgear doesn't / didn't give this answer. Thought I would have gotten somewhere quicker once someone starts emailing me. (this solution is mine - not from netgear). If it's out there maybe somebody can supply a link to that published forum's answer.
A little dissapointing and a bit frustrating - but hope this works for other folks.
I would suggest Netgear googling what Customer Centric means.
- for those who are curious, but too lazy (A customer centric way of doing business is a way that provides a positive customer experience before and after the sale in order to drive repeat business, enhance customer loyalty and improve business growth.)
Wifi 6 appears to be the future - I will be doing a whole lot more research before making my next purchase.
Thanks for providing a solution to the problem that works! Unfortunately, I had to do a hard reset my router and treat it as a new setup, but once it was completed, it activated the Armor account automatically.