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Forum Discussion
NETGEAR Armor activating problem.
Hi, I am traing to sign in to the Neatgear Armor but I this massage poping up: The NETGEAR Armor security activation process failed due to some reason. Please contact Technical Support for m...
My issue was finally resolved by the techs at Bitdefender. As it turns out, I have 2 (Don't ask me how.) Netgear accounts. When I renewed, it fell under account "A" using my "A" e-mail address. As it turns out, my router (according to Bitdefender) is registered using my "B" e-mail address. Hmmm... When I checked... sure enough. I have 2 Netgear accounts. I was able to log into both of them individually.
My "B" e-mail address was my Google e-mail. Somehow, along the Netgear way, I must have created 2 Netgear accounts. I wanted my router registered to my "A" account but the Nighthawk app kept insisting that it was registered under my "B" account. Even after uninstalling/re-installing the app, it still insisted that I was registered with "B." Bitdefender said I was "A" when I renewed Netgear Armor. I was logged into the Nighthawk app using the "A" account. This would not work for some reason.
It was only when Bitdefender moved my registration to my "B" account that Armor was finally activated. I've decided to leave this as is, until and when Netgear decides to cancel my "B" account and the fight begins anew.
Trying everything to get Armor running, but still it will not activate in the app.
1. I bought this router as "Second chance" (it was returned to the store, and then re-sold)
2. Probably due to this, the router has had a factory reset, couding the armor status to be "Expired free trial period".
3. OK, I could understand that, but now after almost a year I decided to buy a subscription anyway.
4. I ordered it through the app, and the process seemed to work fine.
5. At the https://armor.netgear.com site, I can see my router is there by it's serial number registered on bitdefender (green dot).
6. In the app and in the web interface Armor keeps disabled already for a week now.
7. Did a factory reset, no result.
8. Switched "Anywhere" off and on again, no result
9. Looked all over the internet for a solution, and tried everyting .. no result ...
My firmware version is V1.0.6.116_2.0.54 (latest downloadable from UI)
Anyone who could help me out here?
You may need to contact support for help on this issue may be a subscription-related issue. https://my.netgear.com/support/contact.aspx
DarrenM
