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Forum Discussion
Netgear Armor activation fails on Nighthawk R7000
Hi community! I'm having issues activating Netgear Armor on my Nighthawk R7000. R7000 web UI: "The NETGEAR Armor security activation process failed due to some reason. Please contact Technica...
Hello, My NightHawk R7000 has the latest firmware V1.0.9.88_10.2.88
I purchased my NightHawk a year ago and the 12 months warranty expired just only two days ago. The router works great and the Nighthawk App on my iPhone works very well. But I probably didn't fully enable Armor/Bitdefender when I installed the router a year ago? I am trying on my iPhone Nighthawk App to Activate Trial and subscription for Armor/Bitdefender. It does not work and I get "Error, Failed to Subscribe, Activation failed". I have tried several times. What should I do? I really would like to purchase the Subscription.
Thank you
I just went through a nightmare scenario (still ongoing) with Armor, and after 5 hours on the phone just to collect info. on the problem, maybe I can share some stuff that might be helpful. I'm running an R7000P, with an R7000 connected as an access point. When I initially bought the R7000, it didn't support Armor (why I upgraded to the R7000P), and up-cycled the R7000 as an access point. Further, when I talked to Netgear support they couldn't find any record of my subscription--even though I provided confirmation of purchase and activation emails. I wasn't even given the option of calling support (my online requests went unanswered); the moderator here passed my plea for help with Armor activation onto the Netgear support team himself.
It turns out that both Bitdefender and Netgear are both selling the subscriptions--yet their systems are not fully integrated as they should be. This is a huge problem; enough so that it's now escalated past tier-2 support and on to engineering. Although I manually updated the firmware on both routers + factory reset, it didn't touch the problem. We ended up 'shock' resetting the routers + firmware update again, and that eventually allowed the R7000P to be recognized by Armor. I'm told that the R7000 has since been supported by Armor, but the release notes on the latest firmware say nothing about Armor (fixes or anything else), while the notes on the R7000P mention Armor several times.
My advice: consider trying armor.netgear.com on your desktop. If no luck with that, ask the moderator if he can pass along a support request to Netgear, since this is a current subscription issue, not a hardware issue. I sense a number of consumer legal issues can be at play here if Netgear and Bitdefender end up pointing the finger at each other for both functionality and billing issues.
Hope that helps