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xtrmtrk's avatar
xtrmtrk
Initiate
Jun 20, 2019

Netgear Armor and another antivirus

A few days ago I bought a year's subsription to Armor.  Everythign seemed to go smoothly and I could see that it was installed on my Orbi router. Yesterday there was a local Comcast failure which in...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 20, 2019

Hi xtrmtrk, welcome to the community! Please try reinstalling the app and see if you're able to get around the issue. Also, please make sure you are using the same logins for the app. Please keep me posted if the issue will persist.

 

Dexter

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 24, 2019

Hi xtrmtrk, were you able to get this sorted out?

 

Dexter

  • xtrmtrk's avatar
    xtrmtrk
    Initiate
    Jun 24, 2019

    Oddly, the next morning I simply restarted the Orbi and when it came back up all was well.  This was after I must have restarted it a dozen times the previous day.  I don't know what changed overnight but I won't complain!  It's fixed for now.

     

    Thanks!

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 24, 2019

    Hi xtrmtrk, thanks for the update! Glad to know that did the trick. I'll see if the others can try that out.

     

    Dexter