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Forum Discussion
Netgear Armor Dashboard... is it ever going to work?
It continues to baffle me why I continue to use Netgear. OK, it's the expense of changing and the risks in doing so, i.e. Asus could be worse. I had a long chat with support about why the MyDevic...
I feel your rant is totally justified. It’s been well over a year maybe even 2 years where Armor/Bitdefender doesn’t visually work for iOS devices with the Orbi app - yet the Armor/Bitdefender iOS app functions in web protection mode and provides full device level protection. The Orbi app security tab mis reports the iOS device’s status, rendering this function somewhat useless and misleading with an incorrect security score for your environment.
I reluctantly renewed on the basis a fix must surely be imminent after so many tickets and complaints. I took up a discounted renewal offer from within the Orbi app but fell foul of the issue where I effectively subscribed to an additional licence and got billed for both! I had to raise a ticket to get the original full price renewal refunded. The work around to avoid this apparently is to turn off auto renew before purchasing any other offer for the same subscription. It’s best to keep it off and manually renew.
Meanwhile I noticed a new version of the Orbi app today - I eagerly updated expecting a glorious miracle to occur within the Orbi app experience! Also last week there was apparently a major backend update as there was a notification pop up in the app. Sadly neither updates has resolved the lack of Armor support for iOS devices. I tried deleting my iPhone from the Armor console and reinstalling the app but alas this has not resolved the issue on the new Orbi app version.
I reluctantly renewed on the basis a fix must surely be imminent after so many tickets and complaints. I took up a discounted renewal offer from within the Orbi app but fell foul of the issue where I effectively subscribed to an additional licence and got billed for both! I had to raise a ticket to get the original full price renewal refunded. The work around to avoid this apparently is to turn off auto renew before purchasing any other offer for the same subscription. It’s best to keep it off and manually renew.
Meanwhile I noticed a new version of the Orbi app today - I eagerly updated expecting a glorious miracle to occur within the Orbi app experience! Also last week there was apparently a major backend update as there was a notification pop up in the app. Sadly neither updates has resolved the lack of Armor support for iOS devices. I tried deleting my iPhone from the Armor console and reinstalling the app but alas this has not resolved the issue on the new Orbi app version.