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Forum Discussion

shanafan's avatar
shanafan
Apprentice
May 03, 2020

Netgear Armor doesn't show my router

Hello,   I went to check out Netgear Armor's website, and when I signed into my Netgear account, it doesn't show my XR500 router appear. It says "No routers associated with this account."   So, I...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 05, 2020

Hello shanafan, 

 

May you let us know where you purchased your subscription from? (Nighthawk app, website, etc.)

 

Christian 

  • shanafan's avatar
    shanafan
    Apprentice
    May 05, 2020
    Thanks Christian. I can’t do anything because it doesn’t see my router so I can’t add the subscription to a device.

    Unless I need to buy a subscription first under My Subscriptions on the left?
    • shanafan's avatar
      shanafan
      Apprentice
      May 06, 2020

      Here is a screenshot of an error I get when I try to activate Netgear Armor.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        May 06, 2020

        Hi shanafan, 

         

        Can you clarify if you purchased a subscription or not. If so, from where? Or are you attempting to activate the NETGEAR Armor trial? 

         

        Thanks,

        Christian