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Forum Discussion

shanafan's avatar
shanafan
Apprentice
May 03, 2020

Netgear Armor doesn't show my router

Hello,   I went to check out Netgear Armor's website, and when I signed into my Netgear account, it doesn't show my XR500 router appear. It says "No routers associated with this account."   So, I...
shanafan's avatar
shanafan
Apprentice
May 05, 2020
Thanks Christian. I can’t do anything because it doesn’t see my router so I can’t add the subscription to a device.

Unless I need to buy a subscription first under My Subscriptions on the left?
shanafan's avatar
shanafan
Apprentice
May 06, 2020

Here is a screenshot of an error I get when I try to activate Netgear Armor.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 06, 2020

    Hi shanafan, 

     

    Can you clarify if you purchased a subscription or not. If so, from where? Or are you attempting to activate the NETGEAR Armor trial? 

     

    Thanks,

    Christian 

    • shanafan's avatar
      shanafan
      Apprentice
      May 06, 2020

      I would like to do a trial, but I don't see the option.

       

      Here are my steps:

      1. Go to armor.netgear.com

      2. Click Buy Now under the Nighthawk router picture

      3. It goes to the Bitdefender store and it wants me to enter all my payment information and then click on Confirm Order.

       

      How would I know I am getting the trial before clicking on Confirm Order?