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Forum Discussion

Hutch33211's avatar
Hutch33211
Follower
Nov 26, 2019

Netgear Armor failed to subscribe

Netgear armor failed to subscribe I have been trying to activate the Netgear armor trial on my Orbi but keep getting the error failed to subscribe. I can’t seem to find who to contact on this. It is ...
dsandles0204's avatar
dsandles0204
Tutor
Feb 13, 2020

rbr40 is the router, but don' t see that as an option. The trial period ended and I want to purchase and install the Netgear Armor immediately. I don't know how to get past the error.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 14, 2020

Hi dsandles0204, 

 

Happy to hear that you'd like to subscribe! I'd like to help ensure you're subscription is up and running. May you tell me if you're trying to subscribe via Orbi app or web? 

 

Thanks,

Christian 

  • dsandles0204's avatar
    dsandles0204
    Tutor
    Feb 14, 2020
    I am trying to do this via the Orbi app.
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 17, 2020

      Hi dsandles0204, 

       

      Thanks for confirming. I've sent you a message. 

       

      Christian 

      • Spoongooner's avatar
        Spoongooner
        Guide
        Feb 22, 2020

        i thought the idea of a forum was to share the info??

         

        i and many others have same issues... why the private messages?   why not post the solution

  • nnath's avatar
    nnath
    Aspirant
    Feb 28, 2021
    Same problem. How do I contact you
    • Retired_Member's avatar
      Retired_Member
      Feb 28, 2021

      I posted a very analytical guide on how to debug this problem and they deleted my answer.

      • nnath's avatar
        nnath
        Aspirant
        Feb 28, 2021
        Thanks. Grateful for any assistance.