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Forum Discussion

Hutch33211's avatar
Hutch33211
Follower
Nov 26, 2019

Netgear Armor failed to subscribe

Netgear armor failed to subscribe I have been trying to activate the Netgear armor trial on my Orbi but keep getting the error failed to subscribe. I can’t seem to find who to contact on this. It is ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 14, 2020

Hi dsandles0204, 

 

Happy to hear that you'd like to subscribe! I'd like to help ensure you're subscription is up and running. May you tell me if you're trying to subscribe via Orbi app or web? 

 

Thanks,

Christian 

dsandles0204's avatar
dsandles0204
Tutor
Feb 14, 2020
I am trying to do this via the Orbi app.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 17, 2020

    Hi dsandles0204, 

     

    Thanks for confirming. I've sent you a message. 

     

    Christian 

    • Spoongooner's avatar
      Spoongooner
      Guide
      Feb 22, 2020

      i thought the idea of a forum was to share the info??

       

      i and many others have same issues... why the private messages?   why not post the solution

      • dsandles0204's avatar
        dsandles0204
        Tutor
        Feb 22, 2020

        I haven't received a solution. I believe they should post a solution, but there are a few questions which are private (account information) that they ask upfront. But I see your point though that this shouldn't be so difficult. I'd even suggest they should just provide the protection at a reduced cost for all of the issues after the trial period expired.