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Forum Discussion

Follower

Nov 26, 2019

Netgear Armor failed to subscribe

Netgear armor failed to subscribe I have been trying to activate the Netgear armor trial on my Orbi but keep getting the error failed to subscribe. I can’t seem to find who to contact on this. It is ...

Initiate

Apr 26, 2020

I also receive a "Failed to Subscribe" message when attempting to start my 7 day trial. Help!

NETGEAR Employee Retired

Apr 29, 2020

Hi uksniggity,

May you try enabling/disabling remote management through the app. I've included a KB article on how to. Please let me know the outcome.

https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do

Christian

uksniggity
Initiate
Apr 29, 2020
Hello,

I tried switching remote management on and off and am still getting the same error message, "Failed to Subscribe". It appears the fix described in the support article you referenced was for a different error message, "Device Offline" which is not the message I am receiving.

Scott
- Christian_R
  NETGEAR Employee Retired
  Apr 30, 2020
  Hi Scott,
  
  Thanks for getting back. I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info and serial number.
  
  Thanks,
  
  Christian
- Christian_R
  NETGEAR Employee Retired
  May 06, 2020
  scoggnito - You will need to contact our Customer Care at customer.service@netgear.com regarding product registration inquiries.
  
  Christian