Netgear armor failed to subscribeI have been trying to activate the Netgear armor trial on my Orbi but keep getting the error failed to subscribe. I can’t seem to find who to contact on this. It is a used router that I factory reset so not sure if that has something to do with it. Any ideas?Model: RBR50|Orbi AC3000 Tri-band WiFi Router

i thought the idea of a forum was to share the info?? i and many others have same issues... why the private messages? why not post the solution

I haven't received a solution. I believe they should post a solution, but there are a few questions which are private (account information) that they ask upfront. But I see your point though that this shouldn't be so difficult. I'd even suggest they should just provide the protection at a reduced cost for all of the issues after the trial period expired.

I am trying to do this via the Orbi app.

I also receive a "Failed to Subscribe" message when attempting to start my 7 day trial. Help!

Hello, I tried switching remote management on and off and am still getting the same error message, "Failed to Subscribe". It appears the fix described in the support article you referenced was for a different error message, "Device Offline" which is not the message I am receiving. Scott

Netgear Armor failed to subscribe

37 Replies

Adshijw
Initiate
May 03, 2021
Raxe500 (can't find it in drop-down above. Same armor subscription issue. Free trial worked fine. Paid subscription won't activate...says failed to subscribe. 8 days back an forth with support have done nothing.
UnixSu
Aspirant
Jun 12, 2021
Plase Could Someone Help. I Purchased RAX200, I Even PurchaEd 1 year Amour From The Netgear Armour Site. Everytime Failed To Subscribe!!! Not Sure Why My Text Here Is Case Sensitive, I am Using Android Z Fold 2, strange. Please Help Me Activate, Otherwise I Would Like £59 refund
- Christian_R
  NETGEAR Employee Retired
  Jun 16, 2021
  Hi UnixSu,
  
  May you send me a private message and provide me with your email address and router serial number.
  
  Thanks,
  
  Christian
  - resch88
    Aspirant
    Nov 23, 2021
    Does netgear even have a solution for this??? Spent two days after buying this from Costco and still get the failed to subscribe and have gotten zero help just a bunch of the same BS of restart your router re install app. Did it all. Are they going to provide answers?! So far the WORST customer service for a pricey product. Not satisfied at all. I opened a ticket and they closed it and said I had multiple open as well. I’m about to just return this.
Ayantu
Aspirant
Jun 30, 2022
I have the same problem 'failed to subscribe." Netgear support have no idea on how to fix this problem. I am definitely considering Linksys or other routers going forward. I have multiple cases open for this problem. They closed some of the cases without resolving them.

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Netgear Armor failed to subscribe