NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NetGear Armor for Windows 11
I bought a NetGear Armor subscription for my Orbi and the computers in my home. I installed it on the Orbi and most of the computers without issue. On one of my Windows 11 computers, it fails to ...
Is this the only Windows 11 PC?
What build of Windows 11? 23H2?
Might check to see and temporarily disable any windows features from being install on the system that maybe preventing a SW installation. Check Privacy and Settings. Maybe disable any security apps or features temporarily.
Yes, I have several other Windows 10 and Windows 11 computers. NetGear Armor installed on all of them without issue.
This computer is running Windows 11 23H2 Build 22631.3880
I have disabled the only other security software on the machine, Windows Defender and temporarily turned off all of its features including firewall and active protection. No change in behavior. Machine still reboots every time I try to install NetGear Armor.
This one PC needs to be looked into then. If others installed correctly with out issues, this one PC needs to be checked.
Take a look at the Event logs for windows to see if it's reporting anything.
Check with the Mfr of the motherboard or MS in regards to this.
jofomofo wrote:
Yes, I have several other Windows 10 and Windows 11 computers. NetGear Armor installed on all of them without issue.
This computer is running Windows 11 23H2 Build 22631.3880
I have disabled the only other security software on the machine, Windows Defender and temporarily turned off all of its features including firewall and active protection. No change in behavior. Machine still reboots every time I try to install NetGear Armor.
I just went to the netgear.armor.com support site and clicked on this link to search their Knowlege Base about Armor.
https://www.netgear.com/support/product/netgear-armor.aspx
I got a 404 page not found error for that link from the support site. Not encouraging.
- Hello jofomofo,
Welcome to the NETGEAR Community!
I understand that you have a custom computer build and would like to use our knowledge based articles for additional information on how to fix this issue.
Please use the following link for additional information on your NETGEAR Armor's features and recommended installation guides:
https://www.netgear.com/support/product/armor/#configurationassistance_commontopics
Please visit the following knowledge article on how install Bitdefender on devices that are connected to your router (this includes your custom PC):
https://kb.netgear.com/000061291/How-do-I-install-Bitdefender-Security-on-the-go-protection-on-my-devices
Best,
Kevin
Community Team
