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Forum Discussion

Dustin_V's avatar
Dustin_V
NETGEAR Employee Retired
Apr 18, 2019

NETGEAR Armor Frequently Asked Questions

With cyber threats becoming more and more prevalent, it’s important to know that there are options to help keep you, your family, and your data safe. NETGEAR Armor is designed to help keep you sa...
riodwardlx's avatar
riodwardlx
Initiate
Mar 10, 2020

I have the Nighthawk R7000  AC1900. I purchased the Armor coverage at the end of the trial period, however, on the app, and if I login from my laptop, it shows "Expired". I have not found anywhere to put in an activation code. Both modes (app or laptop) simply take me to the sight that says "Thank you for purchasing Netgear Armor!" and then offers me an opportunity to purchase it again.

Any wisdom is welcome. I appreciate it. Thanks.

riodwardlx

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 11, 2020

Hello riodwardlx, 

 

May you send me a private message with your email address and serial number and confirm if you purchase your Armor subscription using the app or web portal. 


Thanks,

Christian 

  • CAR1954's avatar
    CAR1954
    Aspirant
    May 13, 2020

    I have the same issue.  Paid for the Armor subscription, got the email and it works online, but when you go to the router with the ORBI interface, it says expired and continues to take me to buy it again.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 15, 2020

      Hi CAR1954, 

       

      May you let us know how you purchased the Armor subscription (ex. Orbi app, website, etc.)?

       

      Christian