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Forum Discussion

Dustin_V's avatar
Dustin_V
NETGEAR Employee Retired
Jul 17, 2018

NETGEAR Armor is now available!

  NETGEAR Armor is now available on the Nighthawk R6900P and R7000P routers! With NETGEAR Armor’s advanced protection, you will be able to actively detect and protect your home and family fr...
JFS2's avatar
JFS2
Initiate
Sep 06, 2018

I've just installed Armor and it's already flagged one questionable website my grandson tried to access.  I like that feature.  I do have a question on how the vulnerability assessment works.  Does it start when it feels like it or can it be kicked off manually?  I've had this product installed for nearly two days and it still hasn't done that assessment yet.

HodaS's avatar
HodaS
NETGEAR Employee Retired
Sep 10, 2018

Hi, 

 

Armor vulnerability assessment runs every week automatically. It can't be kicked off manually. 

Best,

NETGEAR Services Team

  • djl1's avatar
    djl1
    Aspirant
    Dec 18, 2018

     

     

     

     

    Re: NETGEAR Armor is now available!
    Hi,  Armor vulnerability assessment runs every week automatically. It can't be kicked off manually.

    Best,  NETGEAR Services Team

     

    I'm very unhappy with Netgear Armor, after a trial period I purchased the yearly subscription, the netgear product does not appear to be working... not scanning .. appears to be just sitting on my computer doing nothing.... There has been NO VULNERABILITY SCAN SINCE Nov. 1st.... I can't find a way to initiate a scan.... I have tried to "open ticket" for customer assistance, but the "ticket" will not submit. This is a very unfriendly user product, with no support that I can find. Can anyone assist me to troubleshoot the vulnerability scan issue or advise me how to contact customer support, again ... under the FAQ section of the Netgear Armor app, the "open ticket" prompt is bogus... it will not allow me to open a ticket for assistance. Tks!!
    Using

    PC Windows 10 64 bit pro

    R700P Nighthawk

     

     

     

     

     

     

    • ErnestTheGreat's avatar
      ErnestTheGreat
      NETGEAR Employee Retired
      Dec 19, 2018

      djl1 You should be able to run vulnerability scan from the Netgear Armor portal for your windows machine. See screenshot that I attached. In terms of Vulnerability Assessment if your Bitdefender Total Security was updated to 2019 version then you will need to use the Bitdefender Total Security 2019 to initiate the vulnerability scanner from the windows machine. As far as ticket submission goes for Bitdefender/Netgear Armor issues you can use this link to submit a ticket https://armor.netgear.com/supportform.