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Forum Discussion
-SlowJoe-
Jul 31, 2022Apprentice
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
PM3
Aug 26, 2022Guide
I also noticed after a factory reset of firmware V1.0.10.86_2.0.40 and logging back in to armor on my laptop, iPad, and iPhone that my iPhone is being detected 3 times where the other two are twice.
- PM3Aug 27, 2022Guide
I reset my router again this morning. This time I used my iPad and got three devices. It is a safe bet the top one in the pic below is my NH app login, middle detected wifi connection from the router, and bottom my Armor app login.
- JeffgearAug 28, 2022VirtuosoYou can try deleting all of the same device entries in the Armor console and then relaunching the Bitdefender app on the device so it’s re detected. Armor will eventually rescan it and may reconcile its entries for that device. For me this removed an extra duplicate device entry but didn’t fix the original issue with Orbi app thinking Bitdefender wasn’t running on the device. I even tried deleting the app from my device, deleting the entries in Armor console, resetting the device’s network settings and re-associating with my wi-fi and starting as if it’s was a new device as far as Bitdefender was concerned - all this did was give me a new MAC and IP for my device but Orbi app still thinks it’s not running Bitdefender. I’d like to be able to flush the Armor settings on the router from a CLI other than just disabling it and then re-enabling in the app, or rebooting which don’t fix the issue. I’m reluctant to spend the day recovering from a factory reset if the backup won’t restore only to find the issue is not resolved. I’ll wait for the next router firmware update or Orbi app update to see if these fix it.
- -SlowJoe-Aug 28, 2022ApprenticeHaven’t fully dived into the armor web-based GUI much, but netgear support reached out and said they were escalating the original post to engineering so hopefully the iOS device protection-recognition issue will be addressed in both the NH and Orbi apps.