NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
Haven’t fully dived into the armor web-based GUI much, but netgear support reached out and said they were escalating the original post to engineering so hopefully the iOS device protection-recognition issue will be addressed in both the NH and Orbi apps.
We’ll it’s November now and NETGEAR has not fixed anything yet.
- FYI I have an open support case now.
I did the nuclear option and factory reset my router and satellites, and deleted the iOS devices from the Armor web console, and removed and reinstalled the Bitdefender app on them. This did not resolve the issue! The only improvement was the security score in Orbi app went from 65 before reset to 90, initially then dropped to 85 once it realised the iOS devices were still eligible after a few days, despite them running full Bitdefender VPN mode.
I then restored the config backup to reinstate my device names and other custom settings given the reset and base configuration didn’t fix the Armor issue. Awaiting update from Support.Did Netgear Support tell you to do the nuclear option? This is getting ridiculous! We've had this problem since August.
- Crickets on my end lately. (Attached screenshot)
They only collected data/configs from my router and then went quiet on me. Confident now my configs have nothing to do with it as this is legit effecting every customer using netgear armor on a mobile device. Hopefully NG support established that by now. Still hoping the more support tickets we submit the higher their urgency will be!
Keeping fingers crossed because I think the product has potential. It’s also a deal compared to bitdefender’s offerings as you can cover unlimited devices. That said, if it doesn’t work will have to look elsewhere eventually…
