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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
Was optimistic but think it’s passed lol (see attached image). If they reach out, going to try to explain one more time. May have to give up on NG Armor in its entirety if this last shot doesn’t work. This issue is too basic to waste this much time/energy on. Sad. Had potential.
I feel the same way! After my sub runs out I'll be going else were. Software is just be buggy.
After playing around for a while disabling and enabling Armor app notifications and killing the Orbi app and restarting it, rebooting my phone, Orbi app now steadily reports a higher security score of 85 up from 84 and correctly thinks notifications are now enabled. Last week it was 88 and all that's changed over the week is Orbi's insistence notifications were frequently being disabled and enabled.
Ya I'm getting tired of this flakey software. Seems to change almost everyday! Bitdefender installed, Bitdefender not installed, Your score dropped because you have not turned on notifications, Your score increased because you turned on notifications. Will be ending my subscription soon. Will be going to another protection service. One that has American (English) support.
- I spoke too soon! Orbi is now saying I have notifications turned off and reduced my security score accordingly.
Another quirk - I moved my work mobile and laptop to my guest network in the hope the laptop is no longer correctly reported as being eligible for Bitdefender. I can’t install a 3rd party app anyway and it has an enterprise grade endpoint protection anyway. I would have thought the Guest network was excluded from the Bitdefender check as guest endpoints are transient and should be excluded from this check. Yes scanning them for vulnerabilities is good but exclude from the Bitdefender agent and not let them impact the security score unless they of course have vulnerabilities.
Come on Armor - please sort your Bitdefender and Orbi integration as well as iOS.Here's a new one. For some reason Netgear Nighthawk app stoped recognizing my iPhone 13! This came out of the blue for no reason! It now says it's a iPhone 14.5! It said I had to log in to use the app. When I tried it said that my device was not recognized and that I had to have a push notification sent to my phone! Tried that with no luck. The other option was to have a code sent to my e-mail which I tried. That e-mail was sent to junk folder. I deleted the Nighthawk app from my iPhone 13 and reinstalled it. No luck. Still showed that the iPhone as not recognized by the app. Had the code sent again and checked my junk folder and found the code. Good to go?...nope! Now it says I have reached my 5 device limit and I have to delete a device. So I deleted the iPhone device and it installed on my iPhone just fine...with the original problems still there! This stuff would drive a squirrel nuts! I think I'm going to go on a long vacation!
