NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
Sorry meant to update you guys last week, but life took hold...
So NG closed my MONTHS long support case and appears to have admitted defeat and are claiming it’s Bitdefender’s issue to figure out (See attached NG Support screenshot). As frustrating as this situation is, after looking at both apps in the iOS store (Nighthawk and Bitdefender for NG Armor), I think they actually may be onto something. Netgear is listed as the developer for the NH app (and Orbi); HOWEVER, the developer for the Bitdefender for NG Armor app (mobile security) is in fact Bitdefender, not Netgear. This is the app that hasn’t been updated for 9 months now and I’m convinced is at the root of the issue. Assuming the same for android, but I only have iOS devices.
I put a ticket in with bitdefender support a couple weeks ago, but haven’t gotten a response. While I do think Netgear should take more responsibility in coordinating with bitdefender, at this point I think our best bet is to raise the issue with bitdefender. If anyone has time, please go to the following link and submit a ticket! The more of us that raise it the better, because the companies definitely don’t read these community posts!
Here’s the link: https://www.bitdefender.com/consumer/support/help/
Once at the link, select: "How to's & Troubleshooting Bitdefender products" > "Troubleshooting" > "Netgear Armor powered by Bitdefender"
Then fill out the email box and submit. May not hurt to link this community post as well. Fingers crossed!
- I called Bitdefender and explained the issues many of us are experiencing and they scaled up to the second level at my request. Their first reaction was to refer me to Netgear but In the end they said they would scale up.
I received a message to confirm this and am now awaiting further news.Thanks SlowJoe and BK1959 - I have just followed the Bitdefender support link and logged two tickets, one for the iOS devices not being recognised as having Bitdefender running and another for it thinking iOS security notifications are disabled when notifications are enabled for both Orbi and Armor apps. Last week I followed up with Netgear on my old case (that I think has been closed) and they said they were still working on it. Seems like it takes a lot of effort to get an issue escalated up through the Netgear ranks and then across to Bitdefender despite numerous people raising tickets over the last year. Hopefully this additional prodding will help. I'm convinced it's an issue with the API between Orbi and Bitdefender apps/Armor console as the console doesn't seem to reconcile iOS devices that are running Bitdefender with duplicates listed with and without the Bitdefender badge that might be where it's getting confused.
- It happens with android and IOS devices. Pls don't refer only to ios devices when you open tickets.
Thanks,
