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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
I called Bitdefender and explained the issues many of us are experiencing and they scaled up to the second level at my request. Their first reaction was to refer me to Netgear but In the end they said they would scale up.
I received a message to confirm this and am now awaiting further news.
I received a message to confirm this and am now awaiting further news.
Thanks SlowJoe and BK1959 - I have just followed the Bitdefender support link and logged two tickets, one for the iOS devices not being recognised as having Bitdefender running and another for it thinking iOS security notifications are disabled when notifications are enabled for both Orbi and Armor apps. Last week I followed up with Netgear on my old case (that I think has been closed) and they said they were still working on it. Seems like it takes a lot of effort to get an issue escalated up through the Netgear ranks and then across to Bitdefender despite numerous people raising tickets over the last year. Hopefully this additional prodding will help. I'm convinced it's an issue with the API between Orbi and Bitdefender apps/Armor console as the console doesn't seem to reconcile iOS devices that are running Bitdefender with duplicates listed with and without the Bitdefender badge that might be where it's getting confused.
- It happens with android and IOS devices. Pls don't refer only to ios devices when you open tickets.
Thanks,- I did advise in the ticket that I believed it alao affected android but I couldn’t confirm any details as I only have Apple.
I heard back and provided further screen shots from the Orbi and Bitdefender apps. Hopefully this goes somewhere.Two days ago I e-mailed Bitdefender and got a response the next day! I gave them more information about Bitdefender not recognizing iOS devices and also some Android devices. I have given them screen shots of the NetGear Nighthawk App showing that Bitdefender is not installed on my devices when it actually is! Also sent screen shots of Bitdefender on my Mac mini showing that my iPhone and iPad are entered twice. One each showing Bitdefender installed and and one each not installed. Also sent a pic showing that my "security notifications" keeps changing even though it stays the same. Hoping for a solution soon. If everyone creates a ticket maybe the problem will be solved. Keeping my fingers crossed!