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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
I called Bitdefender and explained the issues many of us are experiencing and they scaled up to the second level at my request. Their first reaction was to refer me to Netgear but In the end they said they would scale up.
I received a message to confirm this and am now awaiting further news.
I received a message to confirm this and am now awaiting further news.
Thanks SlowJoe and BK1959 - I have just followed the Bitdefender support link and logged two tickets, one for the iOS devices not being recognised as having Bitdefender running and another for it thinking iOS security notifications are disabled when notifications are enabled for both Orbi and Armor apps. Last week I followed up with Netgear on my old case (that I think has been closed) and they said they were still working on it. Seems like it takes a lot of effort to get an issue escalated up through the Netgear ranks and then across to Bitdefender despite numerous people raising tickets over the last year. Hopefully this additional prodding will help. I'm convinced it's an issue with the API between Orbi and Bitdefender apps/Armor console as the console doesn't seem to reconcile iOS devices that are running Bitdefender with duplicates listed with and without the Bitdefender badge that might be where it's getting confused.