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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
Orbi app update 2.23.0.67 was released today, apparently with bug fixes, but sadly this hasn’t resolved the two issues with Armor/Bitdefender - the security score flipping about as it thinks iOS notifications are changing between disabled and enabled every few days, and it thinks my iOS devices are not running Bitdefender, which they are.
I'm not running the Orbi setup but there was an update to NetGear Nighthawk app. Did not seem to fix anything as our problems still exist. Now that my Threats Detected went from 100+ to 0 my score has improved to 96. Thats because the DOS threats have stoped.
Bitdefender app has not been updated for 9 months!! I opened a ticket and supplied Bitdefender a detailed explanation as to what was going on and supplied several screen shots of my iOS phone and my iMac computer. I have not heard back from them yet. I sent pics of my iPhone showing Bitdefender as needing to be installed on my iPhone and also my iPad! Not sure what else to do as right now I have to manually scan my iOS devices thru Bitdefender that is installed on each device. There is no automatic scan for these devices because Netgear Armor with Bitdefender does not "see" my iOS devices. However Bitdefender does see my wife's Motorola phone and Bitdefender does do periodic scans...lucky her! So right now I guess I'm at a wait and see status.
- No solution yet, but feel better about it than the responses received from NG up to this point. Seems like bitdefender is at least taking ownership of the issue:
Thank you for providing us with the requested logs and I hope my email finds you well.
First of all, please accept my apologies for our late reply, it was by no means intended. We are working around the clock to improve our response time and I am sure that in the future you will notice a significant improvement.
I have looked into the case and I would like to inform you that the situation is caused by an issue that has already been acknowledged by our development team. We are currently working on a fix that will be done by means of an automatic update and won't require any additional action on your end.
This issue is strictly related to a display error in the app/website and it does not affect the protection modules.
You can test if the protection is enabled by accessing our safe test pages below:
bitdefender-testing.com/malware
bitdefender-testing.com/phishing
Additionally, you can troubleshoot the issue by following the steps below:
- Uninstall Armor from the device;
- Reboot the router by unplugging it and then plugging it back in;
- Restart your mobile device;
- Connect your device without any VPN to the router's network;
- Reinstall the Armor Security app.
Should you require any additional information or assistance don't hesitate to contact us.
Have a wonderful day!
Bitdefender BOX Support Engineer
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https://www.bitdefender.com/consumer/support/
https://community.bitdefender.com - I received the same response from the Bitdefender support team.
Hopefully it’s fixable via an update to either the Orbi or Bitdefender app. I to received a response from Bitdefender! Let's hope there is a solution soon. At least their on to something and working on the issue.
- Same here. I also received such a message yesterday.
Let’s keep our fingers crossed for a solution!