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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
3-25-23. I still have this issue. iPhones have armor installed but nighthawk app says it needs installed. Are they ever going to fix this? Netgear nighthawk MR 80.
I feel your frustration. However I and others have received an E-Mail saying that they aware of the problem and a fix should come soon. It will be a fix over the internet and no user intervention will be needed. However all modules are still working and protecting your products. Hopefully it will be soon when a fix will come.
- I think this issue has been present for a year now possibly longer. Seems to take a lot to get such a fundamental issue acknowledged and escalated. I hope lessons are learnt here and future issues like this are resolved within a few months at most.
- Yea it’s too bad. The concept of Netgear Armor is gold, but it’s been poorly executed. I’ve tried to remain optimistic, but I’m 99% sure I’m not renewing in May without some type of big change. It’s clear to me bitdefender gives priority to its own apps and not the apps it’s partnered with netgear on. Bitdefender mobile security app (same as bitdefender for netgear armor app) has had 12 updates in the last year compared to bitdefender for armor’s 1 update. I’m all for if it’s not broke don’t fix it…but it’s broke, and we’re paying subscriptions…they should fix it lol.
It does seem to be a long time to fix such a small problem. I’ve said in the past that if the problem persists when my subscription expires I’ll be going to another product. When Apple, Microsoft and other large companies have software issues they seem to usually issue a fix within days if not hours. Bit Defender for Nighthawk is over a year old and counting with no updates! That sounds crazy to me.
