NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
I feel your frustration. However I and others have received an E-Mail saying that they aware of the problem and a fix should come soon. It will be a fix over the internet and no user intervention will be needed. However all modules are still working and protecting your products. Hopefully it will be soon when a fix will come.
I think this issue has been present for a year now possibly longer. Seems to take a lot to get such a fundamental issue acknowledged and escalated. I hope lessons are learnt here and future issues like this are resolved within a few months at most.
- Yea it’s too bad. The concept of Netgear Armor is gold, but it’s been poorly executed. I’ve tried to remain optimistic, but I’m 99% sure I’m not renewing in May without some type of big change. It’s clear to me bitdefender gives priority to its own apps and not the apps it’s partnered with netgear on. Bitdefender mobile security app (same as bitdefender for netgear armor app) has had 12 updates in the last year compared to bitdefender for armor’s 1 update. I’m all for if it’s not broke don’t fix it…but it’s broke, and we’re paying subscriptions…they should fix it lol.
Ya I understand where you're coming from. Even with bitdefender extending my subscription by 3 months I to will probably move on to another
program. They sound like a solution is just around the corner but with no results. To bad. I liked their software at first and it's easy to use. But if it's not complete then I'm not getting my bang for the buck. I still have close to a year left using this software. If the problem
is still there then I'm gone. Everything was working great until an update then nothing but problems. Makes ya wonder if they are outsourcing their software development!
Well I just downloaded the update for the NetGear Nighthawk-WiFi App on my iPhone 13. It's now V. 2.25.0.44 and it seems to have not fixed anything! Still can't get it to recognize Bit Defender installed on iOS devices. Bitdefender for Netgear Armor is still over 11 months old! I wonder what the update "fixed" anyway?
- Likewise - I was excited to see an app update only to find out it fixes none of the Armor related issues. Oh well, eagerly awaiting the next exciting update… 😉