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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
Hi, I've had the same issue discussed for iOS devices on my Android device. I have a Galaxy Tab S8 Plus and a Galaxy S21 Plus phone. I have Armor security installed on both. Bitdefender is running on both. However, it only recognizes that it is installed on the tablet. About a year ago it recognized it installed on my cell phone. For some reason it just does not anymore. I've done several of he suggestions that I found in this post. I have gotten a couple of app updates for Orbi and Armor security but still have the same issue. I sure hope they fix this at some point. Thanks to everyone that has put in trouble tickets and provided fix suggestions.
Has anyone benefited from the recent update to bitdefender? My iPhone and iPad still have the same problems. Bitdefender is installed but Netgear Armor does not recognize the installation. I'm just wondering if this "fix" actually worked for anybody.
- No it made no difference.
The issue is either the Bitdefender app not reporting the device compliance status back to the Armor server (as reported via the Armor web console if you’ve ever logged into that), or the Netgear router’s API into the Armor service is not receiving the device status, or the Orbi app is unable to interpret the device status in the information it gets from the router.
I can’t see why this root cause is too hard to pinpoint and at least acknowledge where the issue is and there is a road map item to fix it: Bitdefender app, Orbit app, router code, or Armor back end service.
