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Forum Discussion
Netgear Armor Not Recognizing Bitdefender for Armor on Mobile Devices
Netgear Armor has been really solid for me the last 6-7 months since purchasing my RAXE500. Before I get into the issue, my modem (CM2000), and router (RAXE500) firmware are fully up-to-date. My iOS ...
Has anyone benefited from the recent update to bitdefender? My iPhone and iPad still have the same problems. Bitdefender is installed but Netgear Armor does not recognize the installation. I'm just wondering if this "fix" actually worked for anybody.
No it made no difference.
The issue is either the Bitdefender app not reporting the device compliance status back to the Armor server (as reported via the Armor web console if you’ve ever logged into that), or the Netgear router’s API into the Armor service is not receiving the device status, or the Orbi app is unable to interpret the device status in the information it gets from the router.
I can’t see why this root cause is too hard to pinpoint and at least acknowledge where the issue is and there is a road map item to fix it: Bitdefender app, Orbit app, router code, or Armor back end service.
The issue is either the Bitdefender app not reporting the device compliance status back to the Armor server (as reported via the Armor web console if you’ve ever logged into that), or the Netgear router’s API into the Armor service is not receiving the device status, or the Orbi app is unable to interpret the device status in the information it gets from the router.
I can’t see why this root cause is too hard to pinpoint and at least acknowledge where the issue is and there is a road map item to fix it: Bitdefender app, Orbit app, router code, or Armor back end service.