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Forum Discussion
xtbe
Jun 06, 2020Guide
Netgear Armor now available but subscription not activated on the router
Hi, I just upgraded the firmware of the RBR850 to the firmware v3.2.15.25. I have an active subscription from my previous Orbi and upon purchase I contact Netgear support to transfer it to the n...
xtbe
Jun 06, 2020Guide
I just went ahead with activating the trial although I have an active subscription. It seems this worked and it looks like my subscription is still there.
Funny thing is when I log on the armor.netgear.com the dashboard says now that I'm using a Centauri router....
Still looks though my subscription is active
This is a very bad experience from UI perspective. There are too much unlogic steps -> activate trial to activate your active subscription,
incorrect device associated on the armor portal website, ...
Hope everything is ok though although cautious that I still run in trouble, the above didn't boost my confidence.
Got a mail in the mailbox with the correct expiration date, so it looks like the "trial activation" picked up the "online subscription". Very very confusing...
Regards,
/Tom
FURRYe38
Jun 06, 2020Guru - Experienced User
Please post about this in the Armor app forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Good Luck.