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Solved
Netgear Armor Outage?
Is Netgear experiencing issues with Armor ATM? None of our devices (dozens of them, of all flavors… iPhones, Google Chromecast w/ Google TV, etc etc etc etc) can play YouTube videos. You can load YouT...
- I figured it out! Using Cloudflare’s 1.1.1.1/1.0.0.1 DNS servers in Internet Setup were causing all my problems. I switched to the option of using my Internet provider’s.
I don’t know why using 1.1.1.1/1.0.0.1 was causing problems in the Orbi and RAX120 setups. The R9000 setup wasn’t using 1.1.1.1/1.0.0.1, but it wasn’t configured to use Netgear Armor functionality, have the service activated, and maybe not even have the functionality as an option in the first place… can’t remember. Both setups use Sparklight Internet via a DOCSIS 3.1 modem… and Sparklight has 3.1 configured on their end.
Update: Just had another customer run into this issue… using an Orbi, Armor, and 1.1.1.1/1.0.0.1. That makes three.
Is it Sparklight? Is it 1.1.1.1? Is it Armor? Don’t know, but not using 1.1.1.1 fixes the issue.
Hope this helps someone else.
I figured it out! Using Cloudflare’s 1.1.1.1/1.0.0.1 DNS servers in Internet Setup were causing all my problems. I switched to the option of using my Internet provider’s.
I don’t know why using 1.1.1.1/1.0.0.1 was causing problems in the Orbi and RAX120 setups. The R9000 setup wasn’t using 1.1.1.1/1.0.0.1, but it wasn’t configured to use Netgear Armor functionality, have the service activated, and maybe not even have the functionality as an option in the first place… can’t remember. Both setups use Sparklight Internet via a DOCSIS 3.1 modem… and Sparklight has 3.1 configured on their end.
Update: Just had another customer run into this issue… using an Orbi, Armor, and 1.1.1.1/1.0.0.1. That makes three.
Is it Sparklight? Is it 1.1.1.1? Is it Armor? Don’t know, but not using 1.1.1.1 fixes the issue.
Hope this helps someone else.
I don’t know why using 1.1.1.1/1.0.0.1 was causing problems in the Orbi and RAX120 setups. The R9000 setup wasn’t using 1.1.1.1/1.0.0.1, but it wasn’t configured to use Netgear Armor functionality, have the service activated, and maybe not even have the functionality as an option in the first place… can’t remember. Both setups use Sparklight Internet via a DOCSIS 3.1 modem… and Sparklight has 3.1 configured on their end.
Update: Just had another customer run into this issue… using an Orbi, Armor, and 1.1.1.1/1.0.0.1. That makes three.
Is it Sparklight? Is it 1.1.1.1? Is it Armor? Don’t know, but not using 1.1.1.1 fixes the issue.
Hope this helps someone else.
Thanks for letting us know.
I guess using some 3rd party DNS doesn't work with some NG apps.
Good to know.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
kc6108 , FYI: I have used the Cloudflare “1.1.1.1 for Families” DNS resolver (both IPv4 and IPv6) with NETGEAR Armor on a RAXE500 for several months, and have observed no problems.
