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Forum Discussion
Netgear Armor subscription not working
I wanted to activate the netgear armor in my router rax120 (I have got 3 netgear routers registered and in different locations) The nighthawk app did not give me the possibility to activate (Plan no...
Update:
Armor site for the rax120:1- shows the right router image and serial number; 2-In subscriptions shows as active; 3-shows no devices connected
Armor site shows r8000 with devices connected and on line while the nighthawk app does not show it at all (anywhere access is enable for all); r7800 is not showing in armor
Nighthawk app: Shows armor expired, if I clicks gives the option to suscribe with a 70% discount; FYI there are around 50 devices connected
BTW the Nighthawk app has never worked too well meaning the devices I have are not showing properly: For the RAX120 most of the times anywhere access is not visible and not working; R7800 shows off line when is not; and the r8000 dows not show at all. I access to rax120 from home
I confirm armor for rax120 is not working
It has been with Netgear support for a while now without solution
Something I'd contact NG support about:
https://community.netgear.com/t5/NETGEAR-Armor/Armor-Help-and-Information/m-p/2211063#M6089
As I said is with Netgear support and also bitdefender for a couple of weeks, netgear passed it to Bitdefender end of last week, yesterday Bitdefender confirmed they are unable to help and Netgear should do, they mentioned they have contacted Netgear to take it forward, the netgear case is still open.. so no progress at all
