Forum Discussion

MikaAhonen's avatar
MikaAhonen
Aspirant
Apr 03, 2022
Solved

Netgear Armor subscription on LBR20

I have LBR20 running on the latest firmware. Couple of days ago I renewed my Armor subscription (expired months ago, and Armor was Disabled from the Orbi app). After renewal I got an email with a link to activate, so I clicked the button and everything seems to be ok. I then enabled Armor from Orbi app and had it running. Somehow Armor says: Expires on: 2021-07-11 (yes, expires in the past?).  It shows no devces on my network except my mac (has Bitdefender Antivirus for Mac installed). Also no Vulnerabilities scanned. I've also installed Armor on my iPhone and iPad.

 

On armor.netgear.com I can see that I have:

- my LBR20 under My Routers

- 3 devices under My Devices

    - my mac , my iPhone and my iPad

- My Subscription is active,

  - under Mobile security I can see my two devices

  - under Netgear Armor xxxx (my router serial number) it says

    - Mobile security: Active,   0 devices   

    - Antivirus for Mac: Active, 1 device

    - Bitdefender VPN: Active, 0 devices

 

 

From my point of view Armr is not working at all on my Orbi router. What is the problem here?

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi MikaAhonen


    Welcome to NETGEAR Community!

     

    Kindly send me a private message with your name, email address and device serial number. 

     

    Regards,
    Blanca
    Community Team
     

  • I finally got Armor working by factory-resetting my router.