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Forum Discussion
Netgear Armor tied to previous owner
I purchased a refurbished Orbi Mesh system, and was able to successfully register it. However, in the Orbi app under Armor, another email address is listed. I have no way to remove it, is there a mod...
You may need to reach out to NG support:
You might send the email address you see there a message using that email address and ask to see if whom ever responds can also get it removed.
After waiting a week for a response (after being ghosted on the chat several times), this is what I got:
“If your Netgear router is still registered to someone else's Armor account, you will need to contact the reseller and inform them to have the owner unregister the router from their armor Account in order to remove the router.” not super practical.
The armor icon on the web url says not active, just the armor tab on the iOS app. Does that give the ability for the previous owner to log in remotely or monitor traffic?