NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Armor tied to previous owner
I purchased a refurbished Orbi Mesh system, and was able to successfully register it. However, in the Orbi app under Armor, another email address is listed. I have no way to remove it, is there a mod...
After waiting a week for a response (after being ghosted on the chat several times), this is what I got:
“If your Netgear router is still registered to someone else's Armor account, you will need to contact the reseller and inform them to have the owner unregister the router from their armor Account in order to remove the router.” not super practical.
The armor icon on the web url says not active, just the armor tab on the iOS app. Does that give the ability for the previous owner to log in remotely or monitor traffic?
If the router wasn't deregistered from there account, I would think there is that possibility.
I recommend you factory reset the router and setup from scratch with the router disconnected from the ISP modem/ONT, and use a wired PC and web browser to set up the router first. Once it's setup, connect it to the ISP Modem/ONT. Avoid using the mobile app to activate any Armor services.
Make contact with the seller to have them remove the router from there account or make contact with NG support and have them remove it and get it registered to you.
I factory reset it prior to setting it up, it is even registered to my account. In the web app, the armor status is "not activated". It is just the iOS app that is odd, since once I go that tab is says that Armor is registered to another account.