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Netgear Armor won't load on Mac
The Netgear Armor app doesn't load on my iMac (macOS Ventura) or Macbook (macOS Sequoia). I can install it ok, but when I try to open the app, I just get a page asking me to "Allow all security modul...
My faith in Netgear and more, in Bitdefender has been restored. I had an online troubleshooting session with one of the Bitdefender technical reps (Vlad) and he was able to get the Netgear Armor app to fully open and function on both my Macbook Pro M2 (running Sequoia) and my iMac (running Ventura).
I tried to watch what he was doing and it seems the location where he got the installation package from was a bit different from where I was getting it. After uninstalling everything (including VPN), he then went to the site link armor.netgear.com/dashboard. He downloaded the installation package from the Dashboard tab. There is a tile on the top left side of the "Security Dashboard" page which is called "My devices". From there he selected "Install NETGEAR Products" and waited for the package to download. Then he installed and it worked.
If you still run into problems, I suggest you arrange an online troubleshooting session with Bitdefender tech reps (not Netgear, they'll just ask you to reset your router). You might need to open a support ticket first.
Good luck! I'm a happy camper now
Did you follow the web page instructions to Allow modules with in the OSX security settings?
hi Flurry,
I'm not sure I fully understand your question, but I'll try to answer what I think you're asking. If this isn't what you're wanting, let me know.
I did follow (as much as possible) the instructions on the pop-up window that asks me to "Allow all security modules to run". There are two parts to it (I've attached a PDF for you that has various related screenshots):
1. Allow Netgear to load
2. Grant Netgear Full Disk Access
The first part of the instructions asks me to find the Netgear Armor Agent in the Privacy & Security settings list and "Allow" it. This is supposed to be at the bottom of the list and the Allow button on the far right of it. Neither exist. In the attached PDF you'll see a screenshot of my Privacy & Security tab and you can see that nothing is there. So how to "Allow" it?
The second part of the instructions asks me to grant "Full Disk Access" to the relevant applications (Core Security, Netgear Armor and Netgear Agent). This was accomplished and I've attached a screenshot for you.
The folks at Bitdefender said there was a bug in macOS so those applications needed to be removed using the - command at the bottom of the page, then re-entered using the + command and finding the related apps in Finder Applications list.
I did all that and the apps still will not load properly in my macOS. Every time I press it, only the window asking me to "Allow all security modules to run" appears; no home page or dashboard.
Is this what you were asking? If not, let me know.