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Forum Discussion
Solved
Netgear Armor won't load on Mac
The Netgear Armor app doesn't load on my iMac (macOS Ventura) or Macbook (macOS Sequoia). I can install it ok, but when I try to open the app, I just get a page asking me to "Allow all security modul...
My faith in Netgear and more, in Bitdefender has been restored. I had an online troubleshooting session with one of the Bitdefender technical reps (Vlad) and he was able to get the Netgear Armor app to fully open and function on both my Macbook Pro M2 (running Sequoia) and my iMac (running Ventura).
I tried to watch what he was doing and it seems the location where he got the installation package from was a bit different from where I was getting it. After uninstalling everything (including VPN), he then went to the site link armor.netgear.com/dashboard. He downloaded the installation package from the Dashboard tab. There is a tile on the top left side of the "Security Dashboard" page which is called "My devices". From there he selected "Install NETGEAR Products" and waited for the package to download. Then he installed and it worked.
If you still run into problems, I suggest you arrange an online troubleshooting session with Bitdefender tech reps (not Netgear, they'll just ask you to reset your router). You might need to open a support ticket first.
Good luck! I'm a happy camper now
Have the identical issue on my MacBook Air. Here's to hoping there is a solution soon.
My faith in Netgear and more, in Bitdefender has been restored. I had an online troubleshooting session with one of the Bitdefender technical reps (Vlad) and he was able to get the Netgear Armor app to fully open and function on both my Macbook Pro M2 (running Sequoia) and my iMac (running Ventura).
I tried to watch what he was doing and it seems the location where he got the installation package from was a bit different from where I was getting it. After uninstalling everything (including VPN), he then went to the site link armor.netgear.com/dashboard. He downloaded the installation package from the Dashboard tab. There is a tile on the top left side of the "Security Dashboard" page which is called "My devices". From there he selected "Install NETGEAR Products" and waited for the package to download. Then he installed and it worked.
If you still run into problems, I suggest you arrange an online troubleshooting session with Bitdefender tech reps (not Netgear, they'll just ask you to reset your router). You might need to open a support ticket first.
Good luck! I'm a happy camper now