Forum Discussion

Aspirant

Dec 12, 2019

Netgear Armor

I purchased Netgear Armor (customer service is atrocious. I guess it takes over a week to get back to you from Romania). When I log into the home page of my Nighthawk Router , at the bottom by of the...

DexterJB

NETGEAR Moderator

Dec 12, 2019

Hi MikeR123, welcome to the community! Please make sure that the Armor feature is enabled. You can check the link below for the steps on turning it on.

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-app

Also, when logging in to armor.netgear.com, does it show your subscription as active?

Dexter

MikeR123
Aspirant
Dec 15, 2019
Thank you for the reply. In the mobile APP it states Activated with the proper expiration date. This issue is when I launch the router admin home page from my PC. Armor radio button is enabled, the expiration date is correct, but in RED right above the expiration date it says: "STATUS: NOT PROTECTED". I have a nighthawk R8000.
- DexterJB
  NETGEAR Moderator
  Dec 15, 2019
  Hi MikeR123, I have sent you a message. Please check your inbox.
  
  Dexter